Returns, Cancellations and Non-Delivery

Orders may be cancelled up to and including 7 working days from the date of delivery of your order, provided all the bottles are unopened and intact. The postage and safe return of the goods in this case is the customer’s responsibility, the price of the order will be returned within 30 days from the date of cancellation. We must be made aware of any claims for non-delivery within 7 working days of your delivery date.

We make every effort to supply the goods as shown on the website; however we reserve the right to offer you substitute beers if needed which are of equal or greater value, where available.

Should you have a complaint it will be taken very seriously and we will endeavour to respond as soon as possible. Any questions regarding orders, general enquiries or if you wish to submit a complaint then please email info@saddleworthrealale.co.uk.